User guide

Every menu, every screen, documented.

For each screen we answer the same questions — what it is, why it exists, how to use it, who it is for, and what business problem it solves.

My Queue & filters

Your own workload, and saved views that keep it under control.

A filtered view of tickets assigned to you, with sorting and saved filters by status, priority, department, label, age or customer.

Ownership is only meaningful if the owner can see their own list. Saved filters let each agent build the two or three views they actually work from.

1 Open My Queue to see only what you are responsible for.

2 Sort by deadline rather than date — the oldest ticket is not always the most urgent.

3 Save the filters you use daily so they are one click away.

4 Keep the queue honest: reassign anything you genuinely cannot progress.

WHO USES IT

Support staff

WHAT MANAGEMENT ACHIEVES

Individual accountability without a manager assigning work item by item.

An agent works a saved "mine, open, due today" filter and finishes the day with a genuinely empty list.

See this screen in the real software: Open the live demo →