Branding & Features
Make the desk look like your company, and switch off the modules you do not want your team to see.
What is it?
The screen controlling your logo, brand name, colours, support email address and the master switches for optional modules such as live chat, the knowledge base, downloads and the troubleshooter.
Why does it exist?
Customers should never feel they have been handed to a third party. Equally, a small team should not be shown eight modules it will never use — every switch you turn off is a screen nobody has to learn.
How does it work?
1
Upload your logo and set the brand text shown in the header and on outgoing email.
2
Set the support email address customers see as the sender.
3
Toggle optional modules on or off; disabled modules disappear from every menu instantly.
4
Preview the client portal to confirm customers see what you intend.
WHO USES IT
Administrator
WHAT MANAGEMENT ACHIEVES
The desk reads as an extension of your company rather than as software you bought.
In practice
A travel agency turns off Downloads and the Troubleshooter, keeps the knowledge base, and uploads its logo — staff now see four menu items instead of eight.
See this screen in the real software:
Open the live demo →