Staff Dashboard
The first screen of the working day: what is mine, what is late, what is new.
What is it?
A personal summary showing tickets assigned to you, unassigned tickets in your departments, overdue and escalated items, recent activity and today’s numbers.
Why does it exist?
An agent should never have to decide what to work on by scrolling. The dashboard answers that question in one glance and puts the most urgent thing first.
How does it work?
1
Start the shift here; work the overdue and escalated blocks first.
2
Pick up unassigned tickets from your departments to take ownership.
3
Use the activity feed to see what colleagues changed while you were away.
WHO USES IT
Support staff
Team leads
WHAT MANAGEMENT ACHIEVES
Agents spend their time answering customers rather than working out which customer to answer.
In practice
An agent returning from two days off sees three escalations and eleven new tickets, ordered by deadline, without opening a single filter.
See this screen in the real software:
Open the live demo →