Technology
Boring technology. Which is exactly the point.
EconomicalHelpDesk.com runs on the most widely supported stack on the internet. Any competent developer or hosting provider can maintain it — you are never locked in.
BACKEND
PHP
The most widely deployed server language on the web. Runs on virtually any hosting, from shared cPanel to a dedicated server.
DATABASE
MySQL / MariaDB
A proven relational database holding every ticket, customer and message — fully exportable, always yours.
FRONTEND
HTML5 · CSS3 · Bootstrap · JavaScript
Standards-based interface that works in every modern browser without plugins or installs.
DELIVERY
Browser-based
Nothing to install on staff machines. Open a URL, log in, and work — from the office or from a phone.
Architecture, in plain words
Browser-based application
The whole system runs on your server and is reached through a normal web browser.
One central database
Every ticket, customer, message and attachment lives in a single database you own and can export.
Role-based access
Administrator, staff and client roles are enforced on the server for every single request.
Secure authentication
Hashed passwords, hardened sessions, optional two-factor and rate-limited logins.
Database-driven ticketing
Statuses, priorities, categories, SLAs and custom fields are all configuration, not code.
API-ready
A documented API and webhooks let you connect billing, CRM or your own applications.
Responsive by design
One interface that adapts from a 27-inch monitor down to a 5-inch phone.
Works on everything your team already owns
A browser is the only requirement. Nothing to install, nothing to update on staff machines.
🖥
Desktop
💻
Laptop
📱
iPhone
🤖
Android
📲
iPad & tablets
🌐
Any browser