Compare

An honest look at where we fit — and where we do not.

The established platforms are good products. They are also priced per agent in dollars, hosted abroad, and built for teams larger than yours. Here is the real comparison.

What matters	EconomicalHelpDesk.com	Global SaaS platforms	Shared inbox
Pricing model	Flat plan from $10/month	Per agent, per month, in USD	Free with your email
Cost at 8 staff	One $50 plan	Typically $400–800/month	Nothing, until something is lost
Where data lives	Your server, your database	Their cloud, usually abroad	Your mail provider
Customer history	Permanent, company-owned	Permanent, vendor-hosted	Scattered across inboxes
Departments & SLA	Included on all plans	Usually a higher tier	Not possible
Reporting	Full suite included	Often a paid add-on	None
WhatsApp & SMS	Included from Growth	Add-on, priced per conversation	Separate app entirely
AI features	Your own key, your account	Metered per resolution	None
Customisation	Source available, we adapt it	Only what the vendor exposes	None
Who does the setup	We do. Installed, configured and handed over working on your domain.	You do, from documentation — or you pay for professional services.	You do, forever
Time to go live	One afternoon, and we do the work	Days to weeks of your team’s time	Already live, already failing
Support & setup	Turnkey: hosting, configuration, training and ongoing changes	Documentation, community and support tickets	You are on your own

Choose us if…

✓You have between 3 and 50 customer-facing staff

✓Per-agent pricing in dollars does not fit your business

✓You want your customer data on infrastructure you control

✓You need departments, SLAs and reporting without a premium tier

✓You want someone to configure it with you, in your timezone

✓You would like the software adapted to your process, not the reverse

Choose someone else if…

·You need hundreds of agent seats across multiple continents

·You depend on a large marketplace of pre-built app integrations

·Your procurement process requires a specific compliance certification

·You want a vendor with 24×7 phone support in every timezone

·You have no interest in ever touching the underlying installation

The real difference

This is turnkey. You are handed a working desk, not a login and a manual.

We install the software on our servers, configure it against your domain, set up your departments, your staff accounts, your categories, your email and your service targets — and then hand it over working. You do not sign up to an empty account and spend three weekends working out what a trigger is.

Running a helpdesk is our speciality. It is not yours, and it should not have to become yours. Every hour your team spends learning somebody else’s configuration model is an hour not spent on the business you actually run.

We host it

On our servers, with the webspace, database, SSL, backups and updates included. Nothing for you to provision.

We configure it

Departments, roles, categories, email, business hours and SLAs — set up around how your business already works.

On your domain

support.yourcompany.com, your logo, your colours, your sender address. Your customers never see a third party.

You start working

You get the keys to a desk that already runs. Training is half an hour, not a certification course.

The self-service platforms hand you an empty tenant and a documentation site. That is a perfectly honest business model — it is just one that quietly transfers the setup work, and the risk of getting it wrong, onto you.

The only comparison that settles it is the one you run yourself.

Open all three portals in the demo and decide in ten minutes.

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