Security
Two-factor enforcement, session rules, login protection, IP restrictions and the audit log — in one place.
What is it?
The security control panel: password policy, two-factor requirements per role, session timeout, login rate limiting and lockout, IP allow-lists for administrative access, PII masking, and access to the full audit log.
Why does it exist?
Your helpdesk holds the contact details, complaints and documents of every customer you have. It deserves the same seriousness as your accounting system.
How does it work?
1
Require two-factor authentication for all administrators, then for staff.
2
Set session timeout to something appropriate for shared machines.
3
Leave login rate limiting on; it stops password guessing outright.
4
Restrict administrative access by IP if your team works from fixed locations.
5
Review the audit log monthly — it records who did what, and when.
WHO USES IT
Administrator
WHAT MANAGEMENT ACHIEVES
A defensible answer to the question every serious customer eventually asks: how is our data protected?
In practice
A staff member deletes a ticket by mistake and blames a glitch. The audit log shows the account, the timestamp and the IP address — and the backup restores the record.
See this screen in the real software:
Open the live demo →