ⓘ Demo mode: read-only demonstration. Changes are disabled — request full access.
✉ sales@economicalhelpdesk.com ☎ +91 98 7654 3210
Knowledge Base Sign in
User guide

Every menu, every screen, documented.

For each screen we answer the same questions — what it is, why it exists, how to use it, who it is for, and what business problem it solves.

Live Chats

Real-time conversations from your website, with the AI answering first and staff taking over at any moment.

What is it?

The chat console showing active and waiting conversations from the website widget, with the visitor’s history and the option to convert any chat into a ticket.

Why does it exist?

Chat catches people who would never have opened a ticket. But chat without history is just another silo — so every conversation attaches to the customer record.

How does it work?

1 Watch the waiting list and accept conversations promptly.
2 Read the AI’s answers before taking over so you do not contradict them.
3 Convert anything that needs follow-up into a ticket in one click.
4 Offline chats become tickets automatically — no message is ever lost.
WHO USES IT
Support staff
WHAT MANAGEMENT ACHIEVES
A sales and support channel that captures intent at the exact moment the customer has it.

In practice

A visitor asks about pricing at 11pm, the assistant answers from the knowledge base, and the transcript is waiting as a ticket at 9am.
See this screen in the real software: Open the live demo →