AI Assist & Setup
Connect your own AI key and choose exactly which parts of the desk are allowed to use it.
What is it?
The AI configuration screens. You supply your own provider key, and enable individual capabilities: drafting the first reply, answering chat from your knowledge base, summarising long threads, detecting intent, sentiment and language, and suggesting routing.
Why does it exist?
AI is useful in support and dangerous when unsupervised. Keeping the key yours, the data on your server, and each capability individually switchable means you decide how far it goes.
How does it work?
1
Enter your provider API key in AI Setup — it is stored encrypted.
2
Enable one capability at a time and review its output for a week.
3
Keep drafts as suggestions the agent must approve before sending.
4
Point the assistant at your knowledge base so answers come from your content.
5
Watch usage and quality in AI Analytics.
WHO USES IT
Administrator
WHAT MANAGEMENT ACHIEVES
Measurably faster first replies without surrendering control of tone, accuracy or customer data.
In practice
The assistant drafts a reply citing two knowledge-base articles; the agent reads it, changes one sentence and sends — ninety seconds instead of six minutes.
See this screen in the real software:
Open the live demo →