Assets & Services
Record what each customer actually owns or subscribes to, so tickets arrive with context.
What is it?
A register of the products, subscriptions, machines or services linked to each customer, with identifiers, dates and status — attachable to a ticket.
Why does it exist?
The first three messages of most technical conversations exist only to establish which thing is broken. Recording it once removes that exchange permanently.
How does it work?
1
Define the asset or service types your business supports.
2
Attach assets to customer or company records with identifiers and dates.
3
Let customers select the affected asset when raising a ticket.
4
Review asset history to spot repeat failures.
WHO USES IT
Administrator
Technical staff
WHAT MANAGEMENT ACHIEVES
Faster diagnosis, and hard evidence when a particular product line generates disproportionate support cost.
In practice
A ticket arrives already stating which server, which plan and which renewal date — the engineer starts diagnosing on the first reply.
See this screen in the real software:
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