Knowledge base
🛠 Troubleshooting
When something is not behaving the way it should.
Tickets have stopped arriving
The most alarming failure and usually the simplest. Work down this list in order.
Read the article →Notifications are not being sent
Staff or customers stop receiving email. Three layers to check.
Read the article →Background tasks are showing red
What each job does and what its failure actually breaks.
Read the article →A user cannot log in
Work through the causes in order rather than resetting the password immediately.
Read the article →