Troubleshooting
Tickets have stopped arriving
The most alarming failure and usually the simplest. Work down this list in order.
1. Check background tasks
Admin → Background tasks. If the mail fetcher shows red or a stale last-run time, that is your answer — read the error beside it.
2. Check the mailbox password
The most common cause by a wide margin. A password change or a provider security update silently breaks the fetcher.
3. Check the mailbox itself
Log in directly. If the mail is not there either, the problem is upstream — DNS, MX records, or a forwarding rule.
4. Check filters
A server-side rule filing support mail into a folder the fetcher does not read produces exactly this symptom.
5. Check parser rules
An over-broad discard rule will consume legitimate mail. Look at recent rule changes.
WAS THIS HELPFUL?
If this did not answer your question, open a ticket and a person will reply. In your own installation, an unhelpful vote can open a ticket automatically.