Background tasks are showing red

What each job does and what its failure actually breaks.

Mail fetch

Failure means no new tickets from email. Highest urgency of all.

Notification dispatch

Failure means replies are written but never delivered — worse than an outage, because the team believes it answered.

Escalation and follow-up

Failure means SLAs stop escalating and pending tickets stop being chased. Silent and expensive.

Backup

Failure means you have no recovery. Fix before anything else if it has been red for more than a day.

If scheduling itself is not running

Confirm the cron entry exists on the server, or that web cron is enabled in settings for hosts without cron access.