Knowledge base
🚀 Getting started
Installing, configuring and going live with your support desk.
Your first hour: setting up the desk
The shortest path from an empty installation to a working support address that your customers can use today.
Read the article →How to decide what your departments should be
Departments are the single most consequential setup decision. Here is how to get them right the first time.
Read the article →Migrating from a shared inbox without losing anything
You have four years of email in a shared mailbox. Here is how to move to a ticket queue without dropping a live conversation.
Read the article →