Knowledge base
✉ Email configuration
Incoming mail, outgoing mail, threading and parser rules.
SMTP settings that actually deliver
Your replies are worthless if they land in spam. Four things fix ninety per cent of delivery problems.
Read the article →Why customer replies are not threading onto the ticket
The reply arrives as a brand-new ticket instead of joining the conversation. Four causes, in order of likelihood.
Read the article →Email parser rules: routing mail before a human sees it
Rules that read the incoming message and decide where it belongs.
Read the article →