Knowledge base
💬 Customer service advice
Writing, tone and handling difficult conversations.
Handling an angry customer in writing
Anger in email is different from anger on the phone, and needs a different technique.
Read the article →Saying no without losing the customer
Most support damage comes from vague answers, not from unwelcome ones.
Read the article →The tone that works in support writing
Neither corporate nor chatty. Plain, and slightly warmer than you think necessary.
Read the article →