Knowledge base
📊 Reports
Reading, exporting and acting on your support numbers.
The only three support metrics worth reporting
Most support dashboards measure everything and change nothing. Three numbers move the business.
Read the article →Understanding the SLA compliance report
How the number is calculated, and the three reasons it looks wrong.
Read the article →Producing a monthly report for a client
For agencies and managed-service providers who must show the value of their support contract.
Read the article →