Solutions · by industry

Helpdesk software for web hosting companies

Hosting support is judged in minutes. A downtime complaint that sits unread for an hour costs you a customer who has already found three alternatives on Google.

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What goes wrong today

The problems you already recognise.

✕Downtime complaints arrive at 2am across three inboxes and a WhatsApp number

✕Nobody knows which server or plan the customer is on without asking

✕Migration requests and billing queries end up with the same overloaded engineer

✕Abuse reports get lost between technical and legal

✕Renewal disputes have no record of what was promised at signup

How EconomicalHelpDesk.com answers it

Configured for how you actually work.

Every client carries their service history

Assets & Services records the plan, server, renewal date and past incidents on the customer record. The engineer opens the ticket already knowing what they are looking at.

Priority queues that escalate themselves

A critical ticket unanswered for thirty minutes escalates to the on-call lead automatically. You find out before the customer tweets.

Separate desks for technical, billing and abuse

Each with its own address, staff and targets — so a payment question never blocks an outage.

Self-service for the repetitive eighty per cent

Password resets, DNS propagation, PHP version changes and mailbox quotas answered by knowledge-base articles inside the chat widget.

What you get

The features that matter for Web hosting & domains.

24×7 queues with business-hours SLA Assets & Services register Escalation and on-call routing Knowledge base with search WhatsApp and SMS status updates API to raise tickets from monitoring

WHAT USUALLY HAPPENS

A hosting desk that writes six good articles on its top six questions typically sees around a fifth of its ticket volume disappear within two months.

See it on your own data.

A 30-minute walkthrough configured for Web hosting & domains.

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