Solutions · by industry
Service and warranty helpdesk software for manufacturers
Warranty claims arrive by phone to whoever picks up, then live on a paper register in the service department until somebody loses it.
What goes wrong today
The problems you already recognise.
✕Claims are recorded on paper or in a spreadsheet
✕No history when the same unit fails again
✕Dealers and end customers contact different people
✕Engineers travel without the diagnostic history
✕Nobody can say which product line costs the most in service
How EconomicalHelpDesk.com answers it
Configured for how you actually work.
Claims become searchable records
Product, serial number, dealer, purchase date and photographs on one ticket — findable three years later.
A dealer portal separate from end customers
Dealers raise and track claims themselves instead of phoning your service manager.
Field service with sign-off
Site visits logged as tickets with engineer notes, photographs and completion confirmation.
Warranty cost visibility
Reporting by product, batch and dealer turns service data into engineering feedback.
What you get
The features that matter for Manufacturing.
Serial and batch custom fields
Photograph attachments
Dealer portal and company records
Field-service workflow
Warranty reporting by product
Asset register
WHAT USUALLY HAPPENS
The first month of structured claim data usually identifies one component responsible for a disproportionate share of failures.
Other solutions
Same software, configured differently.