Solutions · by department
Vendor and partner support portal
Resellers and suppliers currently email whoever they met last, which is not a process.
What goes wrong today
The problems you already recognise.
✕Partner requests arrive at personal addresses
✕No visibility of partner issue volume
✕Partners chase because they cannot see status
✕No separation between partner and customer data
How EconomicalHelpDesk.com answers it
Configured for how you actually work.
A portal of their own
Partners raise, track and reply without touching your customer queues.
Company records per partner
Every contact at that partner sharing one history.
Separate service targets
Partner commitments measured independently.
Volume visibility
Which partners generate the most work, and on what.
What you get
The features that matter for Vendor & partner desk.
Partner portal
Company records
Separate SLA policies
Restricted visibility
Partner reporting
API access
WHAT USUALLY HAPPENS
Giving partners a portal usually reduces phone interruptions to account managers immediately.
Other solutions
Same software, configured differently.
See it on your own data.
A 30-minute walkthrough configured for Vendor & partner desk.
Request a demo