Solutions · by department
Pre-sales enquiry management
A prospect waiting two days for a quote has already asked somebody else.
What goes wrong today
The problems you already recognise.
✕Enquiries sit in a shared sales inbox
✕No ownership on a lead
✕Quote requests are forgotten
✕No measurement of response speed on new business
How EconomicalHelpDesk.com answers it
Configured for how you actually work.
Leads treated like tickets
An owner, a deadline and a status — the same discipline as support.
Response-time targets on new business
Because speed of first reply is the strongest predictor of winning it.
Nothing forgotten
Automated follow-up on anything with no reply after three days.
A record when they become a customer
The pre-sales conversation is already attached to their account.
What you get
The features that matter for Sales support.
Lead capture form
Assignment and ownership
Follow-up automation
Response-time reporting
Company records
Handover to support
WHAT USUALLY HAPPENS
Sales desks usually discover that a measurable share of enquiries were never answered at all.
Other solutions
Same software, configured differently.