Integrations
Creating your first API token
Connect your billing system, your CRM or your own application in about twenty minutes.
Create a scoped token
Admin → System & API. Create one token per integration, not one shared token, and grant only the operations that integration needs. Revoking a single connector should never break the others.
A typical first use
Your billing system creates a ticket automatically when a payment fails: a POST with subject, body, customer email and category. The ticket routes to Billing like any other and the customer sees a normal support conversation.
Webhooks the other way
Register a webhook to be told when a ticket is created, replied to or closed, so your own systems stay in step without polling.
WAS THIS HELPFUL?
If this did not answer your question, open a ticket and a person will reply. In your own installation, an unhelpful vote can open a ticket automatically.